Refund policy

At Salina Florist, your satisfaction is important to us. If you are not completely satisfied with your order, you may request a refund or replacement.

We guarantee that our fresh flowers will remain fresh for at least 7 days, provided they are properly cared for. Any request for a refund or replacement must be submitted directly to Salina Florist customer service.

An order cannot be cancelled or changed once it has been prepared by our floral designer, prepared for shipment, or sent out for delivery.

If an eligible order is cancelled before preparation begins, a 10% cancellation fee will be retained from the total order amount, and the remaining balance will be refunded.

Please ensure that all recipient details are complete and accurate when placing your order. If delivery cannot be completed because of an incorrect or incomplete address, contact information, or phone number provided by the customer, the order will not be eligible for a refund. Flowers are perishable products, and delivery and preparation costs are incurred once an order is processed.

For refund or replacement requests, please contact us:

Email: wecare@salinaflorists.com
Phone: 315 977 7899